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Achievement of ISO9001:2000
The Northern Lighthouse Board is pleased to announce its recent certification to ISO9001:2000 standard. This is an internationally accepted standard describing best practice for Business Management Systems.
Our transition audit (from ISO 9001:1994 to ISO9001:2000) took place over 3 days 28 - 30 Oct 2003 and, unlike a significant number of other organisations, was successful at the first attempt. This was carried out by a specialist team from Det Norske Veritas (DNV).
DNV are one of the leading world-wide Certification bodies (over 45,000 certificates issued world-wide) and are United Kingdom Accreditation Service (UKAS) accredited. DNV has its headquarters in OSLO and is recognised internationally for its maritime expertise.
Certification to the standard shows that the Northern Lighthouse Board, at all levels, has accepted an undertaking to measure and continually improve business processes leading to improved efficiency and effectiveness.
The standard commits us to maintain a customer focus, both within the organisation and externally and to strive to understand and respond to customers’ needs and expectations.